Shipping Policy

General Shipping Policy

All orders are processed in the order they are received and are shipped within 24-48 hours Monday- FridayWe can ship to virtually any address in the world as deemed by the carrier. All orders are shipped via, USPS, FedEx; therefore, arrival time will be based on your area and carrier. Restrictions may apply to some products due to international regulations.

Please note due to inventory reconciliation, orders are not processed during the first 3 business days of every month.

Top organic curly hair products

Shipping Policies

All delivery times are estimated from the time your order leaves our processing center.

Shipping Rates

When you place an order, we will calculate shipping rates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Shipping charges are non-refundable due to these funds being collected by the carrier.

Domestic Orders
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified, so please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at [email protected] with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.

International
All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.

Canadian Customers
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

Order Processing Times
Please allow 3 business days to process your order, all orders processed after 4 pm will be considered next business day order (except holidays and weekends). Shipping is usually 2-3 business days. Orders submitted on weekends will process the next 2 business days.

All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5-day service, not guaranteed). This service provides delivery confirmation for all our orders. All delivery times are estimated from the time your order leaves our processing center.

International Customs
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

Incorrect Shipping Information
If a package is returned to Lacaille Beauty due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the redelivery cost. Lacaille Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if the address was incorrect. 

Lost or Stolen Packages
Lacaille Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Lacaille Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

DAMAGED PRODUCT AND INCORRECT ORDERS
Lacaille Beauty is not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by phone or email within 30 days of placing your order.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided when the order was placed.

Items not in Stock

We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a backorder, to be shipped as soon as possible with no extra shipping charges to you.

Refund and Money Back Guarantee

Lacaille Beauty stands behind the products we sell. If there is any discrepancy with your order, please contact us via email or phone by 9 am Central Time the next business day. Once an order has been shipped it cannot be changed or cancelled. Please contact us with any questions or concerns at 1- 888 381 6944 or [email protected]