Returns Policy

Returns, Exchanges & Refunds

Thank you for shopping with us at Once an order has shipped, we do not accept returns or exchanges.

Purchases Made Through Retailers

Please contact the store where you purchased your products for a return or exchange. Lacaille Beauty is unable to provide a return or exchange for a purchase made through a retailer.

Canceling an Order

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.

Damaged or Defective Products

Damaged or defective products may be returned in full to after contacting Lacaille customer services. Please submit photo images of the damaged or defective product.