Shipping Policy

Shipping Rates

When you place an order, we will calculate shipping rates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Shipping charges are non-refundable due to these funds being collected by the carrier.

Domestic Orders
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified, so please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at info@lacaillebeauty.com with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.

International
All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.

Canadian Customers
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

International Customs
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

Incorrect Shipping Information
If a package is returned to Lacaille Beauty due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the redelivery cost. Lacaille Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if the address was incorrect. 

Lost or Stolen Packages
Lacaille Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Lacaille Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

DAMAGED PRODUCT AND INCORRECT ORDERS
Lacaille Beauty is not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by phone or email within 30 days of placing your order.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided when the order was placed.